Disclaimer

Although the information and contents in this website have been put with care and diligence, Uttar Pradesh Real Estate Regulatory Authority does not take responsibility on how this information is used or the consequences of its use. In case of any inconsistency/confusion, the user should contact at contactuprera@up-rera.in for further clarifications.

Content Contribution, Moderation and Approval Policy (CMAP):

The content to be published on the website is contributed by the Uttar Pradesh Real Estate Regulatory Authority in a consistent fashion to maintain uniformity and to bring in standardization. In order to present the content as per the requirement of the viewer, the content is categorized and to retrieve the relevant content efficiently, and the content is contributed to the website through a Content Management System. Once the content is contributed it is approved and moderated prior to being published on the Website . We also ensure that content of the Website is free from offensive/discriminatory language.

The content management matrix depicting the workflow for content Creation, modification, Review and approval, Content Uploading Publishing is given below:

Cookies:

When you visit some websites, they may download small pieces of software on your computer/browsing device known as cookies. Some cookies collect personal information to recognise your computer in the future. We only use non-persistent cookies or “per-session cookies”.

Per-session cookies serve technical purposes, like providing seamless navigation through this website. These cookies do not collect personal information on users and they are deleted as soon as you leave our website. The cookies do not permanently record data and they are not stored on your computer’s hard drive. The cookies are stored in memory and are only available during an active browser session. Again, once you close your browser, the cookie disappears.

If you send us personal information:

We do not collect personal information for any purpose other than to respond to you (for example, to respond to your questions or provide subscriptions you have chosen). If you choose to provide us with personal information, like filling out a Contact Us form, with an e-mail address or postal address, we use that information to respond to your message, and to help you get the information you have requested. We only share the information you give us with another Government agency if your question relates to that agency, or as otherwise required by law.

Our website never collects information or creates individual profiles for commercial marketing. While you must provide an email address for a localised response to any incoming questions or comments to us, we recommend that you do NOT include any other personal information.

Site Security:

• For site security purposes and to ensure that this service remains available to all users, this Government computer system employs commercial software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.
• Except for authorised law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular deletion.
• Unauthorised attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Indian IT Act (2000).

Content Review (CRP) Policy :

Uttar Pradesh Real Estate Regulatory Authority has a very robust policy of review its content through routine testing of web pages and the content. Since this is a website which has information regarding RERA registered projects, promoters, agents etc. The website is frequently reviewed in order to provide up to date information to its users. Monitoring of website is done on regular basis.

Content Archival Policy(CAP):

The content components are created with metadata, source and validity date. There would be some content which is permanent in nature and for such content it is assumed that the content would reviewed in every 3 years unless it is edited / deleted based on requirement. The content shall not be displayed on the Website after the validity date.

For few of the components like announcements, tenders, job details, only the live content whose validity date is after the current date is shown on the Website. For other components like documents, schemes, services, forms, websites and contact directory there is a need for timely review of the same as per the Content Review Policy.The content components like documents, reports, latest news is regularly reviewed as per the Content Review Policy.

The content is reviewed at least two weeks prior to the validity date and if required content will be revalidated and validity date is modified. If content is not relevant, then the content is archived and no longer published on the Website.

The above mentioned policy in force and will be followed while maintaining the website.

Website Monitoring Policy:

Uttar Pradesh Real Estate Regulatory Authority has a Website Monitoring Policy in place and the website is monitored periodically to address and fix the quality and compatibility issues around the following parameters:

Performance: Site download time is optimized for a variety of network connections as well as devices. All important pages of the website are tested for this. Functionality: All modules of the website are tested for their functionality. The interactive components of the site such as, feedback forms are working smoothly. Broken Links: The website is thoroughly reviewed to rule out the presence of any broken links or errors. Traffic Analysis: The site traffic is regularly monitored to analyse the usage patterns as well as visitors’ profile and preferences. Feedback: Feedback from the visitors is the best way to judge a website’s performance and make necessary improvements. A proper mechanism for feedback through mail system is in place to carry out the changes and enhancements as suggested by the visitors.

Contingency Management Plan:

The website of a department is its presence on the Internet and it very important that the site is fully functional at all times. It is expected of the Department websites to deliver information and services on a 24x7 basis. Hence, all efforts should be made to minimise the downtime of the website as far as possible.

It is therefore necessary that a proper Contingency Plan MUST be prepared in advance to handle any eventualities and restore the site in the shortest possible time. The possible contingencies include:

Defacement of the website: All possible security measures MUST be taken for a department website to prevent any possible defacement/hacking by unscrupulous elements. However, if despite the security measures in place, such an eventuality occurs, there must be a proper contingency plan, which should immediately
come into force. If it has been established beyond doubt that the website has been defaced, the site must be immediately blocked. The contingency plan must clearly indicate as to who is the person authorised to decide on the further course of action in such eventualities. The complete contact details of this authorised person must be available at all times with the web management team. Efforts should be made to restore the original site in the shortest possible time. At the same time, regular security reviews and checks should be conducted in order to plug any loopholes in the security.

Data Corruption: A proper mechanism has to be worked out by the concerned department, in consultation with their web hosting service provider to ensure that appropriate and regular back-ups of the website data are being taken. These enable a fast recovery and uninterrupted availability of the information to the citizens in view of any data corruption.

Hardware/Software Crash: Though such an occurrence is a rarity, still in case the server on which the website is being hosted crashes due to some unforeseen reason, the web hosting service provider must have enough redundant infrastructure available to restore the website at the earliest.

Natural Disasters: There could be circumstances whereby due to some natural calamity, the entire data center where the website is being hosted gets destroyed or ceases to exist. A well planned contingency mechanism has to be in place for such eventualities whereby it should be ensured that the Hosting Service Provider has a ‘Disaster Recovery Centre (DRC)’ set up at a geographically remote location and the website is switched over to the DRC with minimum delay and restored on the Net.
Apart from the above, in the event of any National Crisis or unforeseen calamity, Department websites are looked upon as a reliable and fast source of information to the public. A well defined contingency plan for all such eventualities MUST be in place within all Departments/organisations so that the emergency information/contact help-lines could be displayed on the website without any delay. For this, the concerned person in the Department responsible for publishing such emergency information MUST be identified and his/her complete contact details should be available at all times.

Security Policy

• Protect Critical Information & Critical Information infrastructure from unauthorized access, use, disclosure, modification and disposal, whether intentional or unintentional.
• Maintain Confidentiality, Integrity and Availability of Information related to organization’s critical processes & systems together with sensitive / personal information of employees and other related third parties.
• Ensure business continuity through systemic reduction of information security risks in all spheres of its business operations.

Copyright Policy

Material on this site is subject to copyright protection unless otherwise indicated. The material may be downloaded without requiring specific prior permission. Any other proposed use of the material is subject to the approval of Uttar Pradesh Real Estate Regulatory Authority. Application for obtaining permission should be made to contactuprera@up-rera.in.

Hyperlink Policy

Prior permission is required before hyperlinks are directed from any website to this site. Permission for the same, stating the nature of the content on the pages from where the link has to be given and the exact language of the Hyperlink should be obtained by sending a request at contactuprera@up-rera.in.